Introducing SmartHub

Manage Your Account Like Never Before

Smart Payments

Smart Communications

Smart Environment

Smart Usage

Important Dates to Remember

Please mark your calendar and plan accordingly. Questions? Contact us.

Payment Options Temporarily Unavailable

As we change over to SmartHub, online payment options will not be available on January 3rd and 4th. Payments can still be made via our 24/7 automated service at 1-800-459-2141 or in person at Due West Supply Company, 208 S. Main St, Due West, SC 29639.

AutoPay Temporarily Unavailable

AutoPay payments will not be processed between January 3rd and January 6th. You'll need to re-register your account with SmartHub and follow the instructions below to set up AutoPay again. There will be a grace period during which late fees will be waived.

Our SmartHub Payment System Goes Live!

We've been working hard to get ready for SmartHub's January 5th launch, and we're confident this new system will make managing your account easier than ever. Please register your account and explore SmartHub, and reach out to us if you have questions.

Attention AutoPay Members

If you use AutoPay, you'll need to re-register your account and set up AutoPay in the SmartHub system. We apologize for the inconvenience, but we're confident you will enjoy SmartHub. Instructions will be posted here on the launch date.

Re-registering

Your Account

Instructions coming soon.

AutoPay Setup

(Web Portal)

Instructions coming soon.

AutoPay Setup

(Mobile App)

Instructions coming soon.

What to Expect with SmartHub

Creating Your Account

The account information you can access with SmartHub is more extensive and easy to navigate, including everything from billing basics to daily and hourly energy usage.

Here are the steps you'll need to take when we launch SmartHub on 1/5:

If you do not have an online account already, use your account number to register for SmartHub. You can find your account number on your monthly bill.
If you already have an online account, this system upgrade requires you to re-register.
If you were previously using AutoPay, you will need to re-enter your payment information once you set up your SmartHub account.

Introducing SmartHub

Mobile view of the SmartHub app in action

What is SmartHub?

On the go and in control. Whether through the web, your smartphone, or your tablet (Android or iOS), now you can manage your account like never before. Pay your bill, view your usage, contact customer service, and get the latest news.

Log in to view your billing history, make a payment with a couple of clicks, see current and previous bills, and compare costs.

You’ll be able to view your actual use, including how it trends over time – allowing you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. Plus, you can securely store payment information to make bill pay even easier.

You’ll also be able to see important notices, select how you want to be notified about your bill – including email and text – even set usage thresholds to monitor your energy consumption and keep costs down.

Finally, reporting an outage or service issue is a snap with SmartHub – just let us know about the problem with a few clicks. You can also contact customer service with questions and requests, any time from anywhere.

Frequently Asked Questions

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Visit Your Bill to view all payment options.

Can I manage and make payments on multiple accounts with SmartHub?

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

How can I monitor my energy use?

You can view your energy use on the website and app.

On the website:

Click My Usage
Select My Usage
Select Usage Explorer

On the app: Select the Energy Use icon to view your energy use.

How current is the account information in SmartHub?

The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

We will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information. If you do receive such communication from someone claiming to be a Little River employee, please contact us right away.

Need help? Just let us know.

1-800-459-2141