Manage Your Account Like Never Before
What is SmartHub?
On the go and in control. Whether through the web, your smartphone, or your tablet (Android or iOS), now you can manage your account like never before. Pay your bill, view your usage, contact customer service, and get the latest news.
Log in to view your billing history, make a payment with a couple of clicks, see current and previous bills, and compare costs.
You’ll be able to view your actual use, including how it trends over time – allowing you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. Plus, you can securely store payment information to make bill pay even easier.
You’ll also be able to see important notices, select how you want to be notified about your bill – including email and text – even set usage thresholds to monitor your energy consumption and keep costs down.
Finally, reporting an outage or service issue is a snap with SmartHub – just let us know about the problem with a few clicks. You can also contact customer service with questions and requests, any time from anywhere.
Getting started with SmartHub is as easy as 1-2-3!
Complete the following SmartHub checklist, and you'll be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new mobile app
Manage your account on the go from any device, anywhere, and at any time.
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try.
SmartHub Tutorials: Videos & PDF Downloads
Register your account (web portal)
Register your account (mobile app)
Setting Up & Using SmartHub: Frequently Asked Questions
Both platforms are part of our online account management system for members. Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. You can also call us for assistance.
Or download: Where to find your account number on your bill [PDF]
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
You will need to have your account number and email address on hand before starting this process.
On the registration page, type your billing account number, last name or business and email address in the requested fields. You will receive an email to verify your account. You will then be prompted to change your password.
Or download: Register for SmartHub on the Web [PDF]
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password. Downloads: Download App and Register for SmartHub on Mobile Device (pdf)
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Visit Your Bill to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- Select Usage Explorer
On the app: Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
We will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information. If you do receive such communication from someone claiming to be a Little River employee, please contact us right away.
